Brivila FAQ
A few questions come up again and again, whether you are a client thinking about booking or a professional weighing whether to run your business on Brivila. Here are straight answers to the most common ones. If you want more detail on pricing or setup, the pricing and getting-started guides go deeper.
What is Brivila?
Brivila is a beauty commerce platform. For clients, it's a marketplace to discover and book beauty and self-care services. For professionals, it's the business OS they run on — bookings, payments, client management, a storefront, reporting, and an AI companion — all in one product. Because both sides share the same platform, a booking a client makes flows straight into the professional's calendar and records without a second tool in between.
How much does Brivila cost, and are there hidden fees?
Our pricing stance is honest: Brivila does not add a markup on top of the price a client sees, and there are no surprise booking fees added at checkout. The price a professional sets is the price a client is quoted. For a fuller explanation of the model, see the pricing and fees guide.
How does booking work?
Clients book online through a professional's storefront or booking page, choosing a service and an available time. The booking lands directly in the professional's Brivila calendar and ties to the right client record — no separate confirmation tool or manual re-entry needed. Because bookings run around the clock, a client can reserve a slot without a phone call or waiting for a reply.
How do payments work?
Brivila handles payments as part of the same platform, so a booking and its payment stay connected. There's also a pay-at-venue option for when a professional would rather settle in person, so payment can happen online or on-site.
What is the pay-at-venue option?
Pay-at-venue lets a client reserve online but pay in person at the appointment instead of prepaying. It's there for professionals who prefer to take payment on-site while still getting the booking through Brivila.
Is Brivila available worldwide?
Yes. Brivila works worldwide and is multi-currency by design. Each business's prices render in that business's own local currency, so professionals anywhere present prices the way their clients expect.
Who is Brivila for?
Salons, spas, barbers, and independent beauty professionals — from a solo stylist who needs a booking link to share today, to an established multi-room business that wants clients, payments, and reporting in one system. Local shops and globally followed pros are equally at home.
Do I need separate tools for bookings, payments, and clients?
No — that's the point of Brivila. Bookings, payments, client records, your storefront, and reporting live in one product, so a booking a client makes flows into your calendar, your client history, and your reporting without exports or a second app in between.
What is the AI companion, and is it required?
The AI companion is an assistive feature that quietly handles busywork around booking and follow-up. It's designed to stay out of the way rather than to be a gimmick — there to save time, not to demand attention.
How do I get started as a professional?
You create an account, set up your storefront and handle, add your services and hours, and share your booking link. From there you can take bookings and payments. The getting-started guide walks through each step.
Who owns my data?
Your business and client information is yours. Brivila is where you run the business; it isn't a place your relationships get taken from you. Your client records stay with your business rather than scattered across notebooks and chat threads, so the history you build with each client is an asset that belongs to you.
Frequently asked questions
- What is Brivila?
- Brivila is a beauty commerce platform. For clients, it's a marketplace to discover and book beauty and self-care services. For professionals, it's the business OS they run on — bookings, payments, client management, a storefront, reporting, and an AI companion — all in one product. Because both sides share the same platform, a booking a client makes flows straight into the professional's calendar and records without a second tool in between.
- How much does Brivila cost, and are there hidden fees?
- Our pricing stance is honest: Brivila does not add a markup on top of the price a client sees, and there are no surprise booking fees added at checkout. The price a professional sets is the price a client is quoted. For a fuller explanation of the model, see the pricing and fees guide.
- How does booking work?
- Clients book online through a professional's storefront or booking page, choosing a service and an available time. The booking lands directly in the professional's Brivila calendar and ties to the right client record — no separate confirmation tool or manual re-entry needed. Because bookings run around the clock, a client can reserve a slot without a phone call or waiting for a reply.
- How do payments work?
- Brivila handles payments as part of the same platform, so a booking and its payment stay connected. There's also a pay-at-venue option for when a professional would rather settle in person, so payment can happen online or on-site.
- What is the pay-at-venue option?
- Pay-at-venue lets a client reserve online but pay in person at the appointment instead of prepaying. It's there for professionals who prefer to take payment on-site while still getting the booking through Brivila.
- Is Brivila available worldwide?
- Yes. Brivila works worldwide and is multi-currency by design. Each business's prices render in that business's own local currency, so professionals anywhere present prices the way their clients expect.
- Who is Brivila for?
- Salons, spas, barbers, and independent beauty professionals — from a solo stylist who needs a booking link to share today, to an established multi-room business that wants clients, payments, and reporting in one system. Local shops and globally followed pros are equally at home.
- Do I need separate tools for bookings, payments, and clients?
- No — that's the point of Brivila. Bookings, payments, client records, your storefront, and reporting live in one product, so a booking a client makes flows into your calendar, your client history, and your reporting without exports or a second app in between.
- What is the AI companion, and is it required?
- The AI companion is an assistive feature that quietly handles busywork around booking and follow-up. It's designed to stay out of the way rather than to be a gimmick — there to save time, not to demand attention.
- How do I get started as a professional?
- You create an account, set up your storefront and handle, add your services and hours, and share your booking link. From there you can take bookings and payments. The getting-started guide walks through each step.
- Who owns my data?
- Your business and client information is yours. Brivila is where you run the business; it isn't a place your relationships get taken from you. Your client records stay with your business rather than scattered across notebooks and chat threads, so the history you build with each client is an asset that belongs to you.